We're located in the Cannery
Phone 250-770-2950
Toll Free 1-800-217-3211
Fax 250-770-2944
1475 Fairview Road, #102
Penticton, BC
V2A 7W5
Monday — Friday 8:00am to 5:00pm
cartridge installation faq
Q: I replaced an ink cartridge and my printer still shows that the ink cartridge is empty. What should I do?
A: If you have just installed a new cartridge and you still see an ink related error, the cartridge may not be installed correctly.
Q: Why after I installing a new ink cartridge, is nothing printing?
A: This problem can be caused by one of the following:
1. The print head is dry or blocked. Please perform the self-cleaning programme (according to printer instructions) at least three times and resume printing. Should the same problem occur you may need to replace the cartridge - simply return it us and we'll replace it. All our cartridges are covered by our "No Worries" Guarantee.
2. The sealing label may not have been fully removed. Remove the cartridge and remove the sealing label completely in order to let air enter the top of the cartridge through the air channel.
3. This may indicate improper protection or irrecoverable damage to the print head.
4. On cartridges equipped with microchips, it is essential that the chip on your cartridge is fully in line with the chip inside your printer. Take out your printer cartridge and reinstall.
Q:. What do I do if my printer does not recognise the cartridge?
A:. In the unlikely event that your printer sends you a message saying "Installed Ink Cartridge cannot be recognized", simply take the cartridge out of the printer and reinstall. Make sure the contact points on the cartridge and on the print head are aligned.It is very important that you do not touch the computer chip with your fingers as static electricity naturally present in your body may damage the chip. If the message reappears, turn the printer off and then back on again.
You may then get the usual Original Equipment Manufacturer (OEM) warning asking if you want to continue using a non-original cartridge. Simply click Yes and carry on with the normal printing procedure.
This message can also be due to the chip on the cartridge having been touched with bare hands or by the presence of dust on the chip surface. Clean the chip with a clean dry tissue and reinstall the cartridge.
Q: Why is my printer warning that an unknown manufacturer’s product is being used?
A: Some printer Manufacturers (OEM's) configure their printers to trigger a warning message when they detect that a non OEM cartridge is being used. Each time the printer is turned on, the trigger activates and this causes the message to appear on your screen.